Privacy Policy

Last Updated: July 2024

Orange Tree Apps (DBA L-Card App) respects your privacy and is committed to protecting the personal information you share with us through our website, chatbot, forms, phone, email, text messaging, and other communication channels.

This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, interact with our chatbot, submit a form, request information, schedule an appointment, communicate with us, or use our services.

Our website is located at:

https://lms.lcardconnect.com

By using our website, chatbot, forms, or services, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website, chatbot, forms, or services.

1. Information We Collect

We may collect personal information and non-personal information from you.

Personal Information

Personal information may include:

Name

Email address

Phone number

Mailing address

Company name

Service interest or inquiry details

Appointment or scheduling information

Information you provide through our chatbot, website forms, email, phone, or text messages

Non-Personal Information

Non-personal information may include:

Browser type

Device type

IP address

Pages visited

Time spent on our website

General website usage data

Cookies, pixels, or similar tracking technologies

This information helps us understand how visitors use our website and improve our services.

2. How We Collect Information

We may collect information in the following ways:

Information You Provide Directly

We collect information when you:

Fill out a website form

Interact with our chatbot

Request information

Schedule an appointment

Call, email, or text us

Subscribe to updates

Ask a question

Submit information related to our services

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, or similar technologies.

This may include information about your device, browser, website activity, and general interaction with our website.

Information From Service Providers

We may receive information from trusted service providers that help us operate our website, chatbot, scheduling tools, customer communication systems, analytics, advertising, or other business tools.

3. How We Use Your Information

We may use the information we collect to:

Respond to your questions or requests

Provide information about our products or services

Follow up after you submit a form or interact with our chatbot

Schedule, confirm, or remind you about appointments

Provide customer service and support

Send important service-related updates

Send text messages, emails, or other communications when permitted

Improve our website, chatbot, services, and user experience

Personalize communication based on your inquiry or service interest

Maintain security and prevent misuse

Comply with legal obligations

4. Chatbot Use

Our website may include a chatbot or automated assistant.

The chatbot may help answer questions, collect contact information, understand your request, provide helpful information, and connect you with the appropriate person or next step.

When you interact with the chatbot, we may collect information you choose to provide, such as your name, phone number, email address, service interest, preferred appointment time, or other details related to your inquiry.

We use chatbot information only to respond to your request, provide support, follow up appropriately, and improve the quality of our communication.

5. Text Messaging and SMS Privacy

If you provide your mobile phone number through our chatbot, website form, booking page, or another opt-in method, you may choose to receive text messages from Orange Tree Apps (DBA L-Card App).

Text messages may include:

Responses to your inquiry

Appointment reminders

Scheduling updates

Service-related messages

Customer support messages

Promotional or marketing messages, only where permitted and based on your consent

Message frequency may vary. Message and data rates may apply.

You can opt out of SMS messages at any time by replying STOP.

For help, reply HELP or contact us directly:

Phone: 812-265-3611
Email: [email protected]

Consent to receive text messages is not a condition of purchase.

6. Mobile Information and SMS Consent Sharing

We respect your privacy and the privacy of your mobile information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted when necessary to provide services on behalf of Orange Tree Apps (DBA L-Card App).

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

Your mobile phone number, SMS opt-in status, and text message consent will only be used to communicate with you as described in this Privacy Policy and our Terms & Conditions.

You can review our Terms & Conditions here:

https://lms.lcardconnect.com/terms

7. How We Share Information

We may share limited personal information with trusted service providers that help us operate our business and provide services to you.

These may include providers that help with:

Website hosting

Chatbot services

Customer relationship management

Email communication

SMS communication

Appointment scheduling

Customer support

Payment processing, if applicable

Analytics and reporting

Advertising and marketing support

These service providers are only permitted to use information as needed to provide services on our behalf.

We may also share information if required to:

Comply with applicable laws

Respond to legal requests

Protect our rights, safety, or property

Prevent fraud, abuse, or security issues

Complete a business transfer, merger, sale, or similar transaction

We do not sell your personal information for monetary compensation.

We do not sell or share your mobile information or SMS consent for third-party marketing or promotional purposes.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to improve website performance, understand visitor activity, personalize content, and support advertising or retargeting efforts.

These technologies may help us understand:

Which pages are visited

How visitors interact with our website

Which content is most helpful

How to improve our website and communication

You may be able to control cookies through your browser settings. If you disable cookies, some website features may not function properly.

9. Advertising and Retargeting

We may use website activity, cookies, pixels, or similar tools to provide relevant advertising or retargeting messages.

This helps us share helpful information with people who have shown interest in our website, products, or services.

Any advertising or retargeting activity is subject to applicable laws and platform policies.

We do not share your SMS opt-in consent or mobile information with third parties or affiliates for marketing or promotional purposes.

10. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, system, method of transmission, or method of electronic storage can be guaranteed to be completely secure.

If you believe your interaction with us is no longer secure, please contact us immediately:

[email protected]

11. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain information to:

Respond to inquiries

Provide services

Maintain business records

Comply with legal obligations

Resolve disputes

Enforce agreements

Improve our services

You may request that we delete your personal information by contacting us using the information listed below.

12. Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we have about you

Request correction of inaccurate information

Request deletion of your personal information

Opt out of marketing communications

Opt out of certain data sharing where applicable

Request more information about how your data is used

To exercise your privacy rights, contact us at:

Email: [email protected]
Phone: 812-265-3611

We may need to verify your identity before completing certain requests.

13. Email Communication Choices

You may unsubscribe from marketing emails by clicking the unsubscribe link in an email or by contacting us directly.

Even if you opt out of marketing emails, we may still send important service-related communications when necessary.

14. SMS Opt-Out Instructions

You may opt out of text messages at any time by replying STOP to any text message from us.

After you reply STOP, we may send one final confirmation message letting you know that you have been unsubscribed.

You may reply HELP for assistance.

You may also contact us directly:

Phone: 812-265-3611
Email: [email protected]

15. Children’s Privacy

Our website, chatbot, and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

16. Links to Other Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

17. State Privacy Rights

Depending on your state of residence, including states such as California, Colorado, Connecticut, Utah, Virginia, or other applicable jurisdictions, you may have additional privacy rights.

These rights may include the ability to request access, correction, deletion, or limitation of certain uses of your personal information.

To submit a privacy request, contact us at:

[email protected]

18. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

When updates are made, the “Last Updated” date at the top of this page will be revised.

Your continued use of our website, chatbot, forms, or services after updates are posted means you accept the updated Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy, our SMS practices, or how your information is handled, please contact us:

Orange Tree Apps (DBA L-Card App)
Website: https://lms.lcardconnect.com
Phone: 812-265-3611
Email: [email protected]
Terms & Conditions: https://lms.lcardconnect.com/terms